MISSION STATEMENT

Twilites Electric Jewelry Company is dedicated to giving our customers the best possible service when
you order your entertainment related products and party supplies over the internet.
This includes safe and secure processing of your sensitive credit card information, fast
processing of your order, shipping using the fastest and least expensive carriers,
courteous service, and sustaining a large inventory of exciting products from around
the world at low discount prices.

Shipping Information: 

Twilites Electric Jewelry Company will ship your order 
USPS First Class Mail, Priority Mail, or Express Mail, International Air Mail.

Shipping Cost: 7% of your Order
(+) Each Shipment $3.50

Foreign Orders: Varies by country. 
(Please allow extra time for foreign delivery due to customs and other factors.) We do
not provide wholesale services outside of United States and Canada.

Shipping Time: 5 to 7 business days

(Please allow up to 24 hours to process your order)

Privacy Policy:

Twilites Electric Jewelry Company is Committed to Privacy. To better protect your privacy we provide
this notice explaining our online information practices and the choices you can make
about the way your information is collected and used. 

Forms of Credit Payment: 



Order Confirmation: 

When you place an order with Twilites Electric Jewelry Company,  you will receive an order confirmation
by email indicating that your order was received. Once your order has shipped, you will
also receive a shipment confirmation. 

Satisfaction Guaranteed and Our Return Policy: 

We want you to be 100% satisfied with your purchases through Twilites Electric Jewelry Company. We
offer 100% money back guarantee on all of our items within 30 days. For returned
items, a 10% restocking fee may be applied. 

Customer Service:

If you have any questions, call our Customer Service Department at 918-396-0515 or
email Service@twilites.com 

Fradulent Orders:

All Fradulent and Suspicious Orders will be reported to the Internet
Fraud Complaint Center (IFCC) and proper government agencies. The
Internet Fraud Complaint Center (IFCC) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar
Crime Center (NW3C).

Twilites Electric Jewelry Company reserves the right to refuse service to questionable orders.

Twilites Electric Jewelry Company  is a member of the Better Business Bureau. 

Commitment to Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice
explaining our online information practices and the choices you can make about the
way your information is collected and used. 

Information Collected:

The types of personal information we collect include all the information entered on the
Order Form pages: shipping and billing name and address, email address, phone
number and credit card information. We collect this information from you using the
Ibill shopping cart and backend services. 

Uses of Information:

We use the information you provide when placing an order to complete that order. We
do not share this information with outside parties except to the extent necessary to
complete that order or to provide services where the outside party is acting on our
behalf and has no independent right to use the information we provide (i.e. a third party
shipping or customer support center).

We use aggregate information to better design our website and to share with potential
business partners. For example, we may tell a potential partner that X number of
individuals visited a certain area on our website, or that Y number of people from a
certain zip code purchased certain items, but we would not disclose anything that
could be used to identify those individuals.

We may contact you from time to time regarding your order status or about products
or specials that we think you may be interested in. If you do not wish to receive these
notifications, we will honor your request not to send them to you.

We use return email addresses from your email correspondence to us to answer the
email we receive. Such addresses from your correspondence are not used for any
other purpose and are not shared with outside parties.

Finally, we do not use or share the personally identifiable information provided to us
online in ways unrelated to the ones described above without providing you an
opportunity to tell us not to allow such unrelated uses. 

Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we do
not collect or maintain information from our online store from those we actually know
are under the age of 13. 

Data Security: To prevent unauthorized access, maintain data accuracy, and ensure
the correct use of information, we have put in place appropriate physical, electronic,
and managerial procedures to safeguard and secure the information we collect online. 

Contact Information:

Should you have other questions or concerns about this our privacy policies, please
email us.